By: Fábio Toniato*
The U.S. facilities management (FM) industry is undergoing a transformative shift. Valued at over $300 billion in 2025, it’s projected to reach $403 billion by 2030, growing at a CAGR of 6.07% . This growth is fueled by the integration of smart technologies, a heightened focus on sustainability, and evolving workplace dynamics.
Artificial Intelligence (AI) and the Internet of Things (IoT) are revolutionizing FM. These technologies enable predictive maintenance, real-time monitoring, and automation of routine tasks, leading to increased efficiency and reduced operational costs. Smart buildings, equipped with interconnected systems, optimize energy consumption and enhance occupant comfort. The smart building market is expected to grow significantly, reflecting this trend.
“Facilities are no longer just physical spaces; they’re intelligent ecosystems that adapt and respond in real-time,” says Fábio Toniato. “Embracing these technologies is not just an option, it’s a necessity for staying competitive.”
Sustainability and ESG Compliance
Environmental, Social, and Governance (ESG) considerations are now central to FM strategies. The introduction of LEED v5 by the U.S. Green Building Council underscores the industry’s commitment to sustainability, aiming for higher-performance, lower-carbon buildings. Retrofitting existing structures, which constitute 80% of the buildings projected to exist in 2050, is crucial for reducing emissions and achieving ESG goals.
“Sustainability isn’t a buzzword; it’s a business imperative,” Toniato emphasizes. “Aligning operations with ESG standards not only benefits the environment but also enhances brand reputation and investor appeal.”
The shift towards hybrid work models post-pandemic has redefined facility usage. Flexible spaces, enhanced sanitation protocols, and health-focused technologies are now standard. Facilities must be adaptable to fluctuating occupancy levels while ensuring safety and comfort.
“The workplace is evolving, and so must our approach to managing it,” notes Toniato. “Facilities need to be agile, accommodating diverse work styles and ensuring employee well-being.”
As the FM industry continues to evolve, embracing technological advancements and sustainability practices will be paramount. Organizations that proactively adapt to these changes will not only improve operational efficiency but also position themselves as leaders in a rapidly transforming landscape.
“The future of facilities management lies at the intersection of technology, sustainability, and human-centric design,” concludes Toniato. “By investing in smart solutions and sustainable practices, we’re not just managing buildings, we’re shaping the environments where people live, work, and thrive.”
Emergency & Crisis Management in Facilities
In a world where uncertainty is the new constant, the role of facilities management has expanded far beyond daily maintenance. Today, it is a central pillar in crisis prevention and emergency response, especially in large institutions such as hospitals, financial centers, universities, and corporate campuses.
Facilities teams are often the unsung heroes when a crisis hits. Whether responding to a fire alarm, managing the aftermath of a natural disaster, or ensuring operational continuity during a pandemic, these professionals serve as the first line of defense and the backbone of institutional resilience.
“A truly effective facilities team isn’t just reactive, it’s preventive,” says Fábio Toniato. “We plan for what most people hope will never happen.”
Modern buildings must be equipped with fire detection, suppression, and evacuation systems, but the technology alone isn’t enough. It takes routine inspections, staff training, and scenario-based drills to ensure these systems function under pressure.
“Facilities management is about vigilance,” Toniato adds. “You need to know your systems as well as your vulnerabilities. And when seconds count, preparation is what saves lives.”
* Fábio Toniato holds a Master’s degree in Project Management from St. Francis College in New York, along with MBAs in Strategic Business Management and Innovation. He is also certified in Lean Six Sigma and Design Thinking. He is an experienced specialist in Facilities Management, Procurement and Operational Strategy, with over 15 years of experience in large-scale service operations. He managed infrastructure maintenance contracts at Itaú Unibanco, covering more than 4,000 branches across the country. Fábio also managed multi-sector portfolios at A7 Serviços, including healthcare, education, and retail. He holds MBAs in Strategic Business Management and Innovation, as well as Lean Six Sigma and Design Thinking certifications. Currently based in Orlando, he has contributed insights on infrastructure efficiency, sustainability, and smart service solutions.